Delivery & Returns
Delivery takes approximately 7-10 working days unless it's furniture as delivery can take between 4 to 6 weeks.
Delivery is free on orders over £150!
UK Standard delivery (Mainland Only) £5.95
Delivery to Mainland UK only, excluding Islands and Scottish Highlands.
Unwanted items must be returned within 14 days of receipt to qualify for a refund. We are are unable to exchange unwanted items with a different item. Please note this this excludes our furniture range as all furniture is made to order & therefore non returnable except if faulty.
When returning an item please send an email to the customer service team at firstname.lastname@example.org notifying them of the return. A member of the team will respond to your email providing the delivery address of where the item needs address to returned to.
Please note that we do not cover the delivery cost of returns. Items can only be returned if they are in perfect condition and in the original packaging. So please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. Therefore we recommend you take your time to carefully inspect the items to ensure that you are happy with them before disposing of the packaging.
You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.
The direct cost of returning the goods is your responsibility. We are unable to refund you for your postage costs.
When posting your item back, you must obtain proof of postage for your return. We are not responsible for items lost or damaged in transit. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.
Refunds will be processed when the request to return is made within 14 days from the receipt of delivery.
Refunds or replacements cannot be issued until we have received the original items back to our office.
Orders if eligible will be refunded within five working days of receipt of your return. Refunds may take up to 10 days to clear your account.
We cannot be responsible for any interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
If you believe your item to be faulty please contact email@example.com. When emailing please include a photograph of the damaged/faulty item, and a description of the fault.
Please DO NOT attempted to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation or reimbursement.
All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 48 hours. We are unable to replace or refund items if we are not notified within this time.
In the case of a fault we can only offer an exchange for the same item. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement.
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(b) the supply of goods that are made to the customer's specification or are clearly personalised.