FREE Delivery on orders over £150.00


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Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16
Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.17 Please allow 6 to 8 working days for delivery following the dispatch of your order.

Delivery is free on orders over £150!

UK Standard delivery (Mainland Only) £5.95

Delivery to Mainland UK only, excluding Islands and Scottish Highlands. 

Returns

Unwanted items must be returned within 14 days of receipt to qualify for a refund. We are are unable to exchange unwanted items with a different item.

When returning an item please send an email to the customer service team at enquiries@thehouseofartusa.com notifying them of the return. A member of the team will respond to your email providing the delivery address of where the item needs address to returned to. 

Please note that we do not cover the delivery cost of returns. Items can only be returned if they are in perfect condition and in the original packaging. So please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. Therefore we recommend you take your time to carefully inspect the items to ensure that you are happy with them before disposing of the packaging.

You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded. 

The direct cost of returning the goods is your responsibility. We are unable to refund you for your postage costs. 

When posting your item back, you must obtain proof of postage for your return. We are not responsible for items lost or damaged in transit. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.

Refunds will be processed when the request to return is made within 14 days from the receipt of delivery.

Refunds or replacements cannot be issued until we have received the original items back to our office.

All orders will be refunded within five working days of receipt of your return. Refunds may take up to 10 days to clear your account.

We cannot be responsible for any interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

 

Furniture Deliveries

All deliveries are subject to availability. Once an order has been arranged, we will contact you to confirm expected delivery time.

i) ACCESS TO PROPERTY.

It is in your interest to ensure there is sufficient access to your property from outside. If you are unsure it is important you seek advice before we arrange a delivery confirmation.

ii) ACCESS INSIDE YOUR PROPERTY.

It is your responsibility to ensure you are able to fit the items inside your property. This includes through doorways, stairways, corridors, corners and any other space.

iii) If for any reason, you are unable to fulfil the requirements of points i) & ii) above, a £75 return charge will be applied to your refund and / or exchange.
iv) Delivery Notes to be signed by an adult 18 years and above only.


Faulty Items

If you believe your item to be faulty please contact enquiries@thehouseofartusa.com. When emailing please include a photograph of the damaged/faulty item, and a description of the fault.

Please DO NOT attempted to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation or reimbursement.

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 48 hours. We are unable to replace or refund items if we are not notified within this time.

In the case of a fault we can only offer an exchange for the same item. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement. 

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.